Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
FNSISV305A Mapping and Delivery Guide
Issue cancellation advice
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | FNSISV305A - Issue cancellation advice |
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Description | This unit describes the performance outcomes, skills and knowledge required to issue notices to insured and other relevant parties advising of cancellation of policy.This unit is applicable to individuals working within enterprises and job roles subject to licensing, legislative, regulatory or certification requirements including legislation administered by the Australian Securities and Investments Commission (ASIC). | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to job roles involving customer services, claims and processing in a range of insurance sectors and may be applied within organisations of various sizes and across a range of customer bases. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Identify policy for cancellation |
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Element: Process cancellation details |
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Element: Finalise refunds or payments owing |
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Element: Issue relevant documentation |
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